Frequently Asked Questions
When will my order ship?
All orders are processed within 1–3 business days. Once shipped, you will receive a confirmation email with a tracking number so you can follow your package every step of the way.
Do you offer returns or refunds?
Yes! We offer a 30-day return policy on all unused products in their original condition. If your item arrives damaged or defective, contact us within 48 hours and we will send a replacement or refund.
What should I do if my solar light isn’t turning on?
Solar lights must be charged in direct sunlight for 6–8 hours before first use. Make sure the power switch is ON, remove any protective film from the panel, and place the light in a location with full sun exposure. If the light still doesn’t turn on, contact our support team.
How can I contact customer support?
You can reach our support team anytime through our Contact Us page or by email. We aim to respond within 24 hours and are always happy to help with product questions, order updates or troubleshooting.